HQ RECOVERY — FULL GDPR PRIVACY POLICY
G-Castle Recovery Ltd t/a HQ Recovery
Company No. 764903
Email: team@hqrecovery.com
Website: www.hqrecovery.com
Last Updated: 19/11/2025
- Introduction
This Privacy Policy explains how G-Castle Recovery Ltd t/a HQ Recovery (“HQ Recovery”, “we”, “us”, “our”) collects, uses, stores and protects your personal data when you use our services.
- Data Controller
G-Castle Recovery Ltd t/a HQ Recovery
Company No. 764903
Email: team@hqrecovery.com
- What Personal Data We Collect
- Information You Provide:
– Name, Email, Phone, DOB (18+ verification), Emergency Contact, Waiver Consent, Booking Info, Communications.
- Payment Information:
Processed via Stripe (we do not store full card numbers).
- Automatically Collected Data:
IP, browser, device, cookies, analytics data (GA4, Meta Pixel, Hotjar, GHL/Hexona tracking).
- Special Category Data:
Confirmation of acceptance of Health Commitment Statement only.
- Legal Bases for Processing
Contract, Consent, Legitimate Interests, Legal Obligation.
- Special Category Data Basis
Explicit Consent — Article 9(2)(a).
- How We Use Your Data
Bookings, payments, confirmations, safety, support, marketing (consented), analytics.
- Automated Decision Making
We do not use automated decision-making.
8. Data Sharing & Processors
GoDaddy, WordPress, Hexona/GHL, Stripe,
Google Analytics, Meta, Hotjar, SMS/Email providers.
9. International Transfers
Protected via DPF, SCCs, and supplementary
measures.
10. Data Retention
Booking records, waivers — retained until
deletion requested.
Payments — 6 years.
Marketing — until unsubscribed.
11. Age Policy
Services restricted to individuals aged
18+.
12. Your GDPR Rights
Access, rectification, deletion,
restriction, objection, portability, withdraw consent.
13. Security Measures
SSL, 2FA, encrypted payments, controlled
access, audits.
14. Cookies & Tracking
Used for analytics, advertising, UX. Cookie
banner provided.
15. Data Subject Requests
Email team@hqrecovery.com. Response within 30
days.
16. Updates
We may update this policy periodically.
17. Contact
team@hqrecovery.com
G-Castle Recovery Ltd t/a HQ Recovery
Company No. 764903